$160.00 CREATIVE CUSTOMER SERVICE TRAINING COURSE

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Other Classes Published date: May 20, 2013 Modified date: May 20, 2013
  • Country: Zimbabwe
  • Region: Harare
  • City: Harare
  • City area: Harare
  • Address: 357 Greenhithe Lane, Borrowdale
  • This is a course aimed at achieving a customer driven culture that is based upon the company’s vision. Having a satisfied customer is not enough. Clients tend to be silent because they are tired of using products that do not carry any service attributes. What is required are fans of a product and not satisfied customers. A good focus on the company’s vision and customers’ wants is needed to win and maintain product fans. Troparg Consultancy Services will help organisations to create fans for their products and services.


    Course Content



    • Managing customers

    • Communicating with the customer

    • Developing a customer service culture for both internal and external customers

    • How to become a rainmaker for your organisation

    • Creating product fans

    • Creative strategies to maintain and satisfy your customer over your competitor


     


    Investment Return



    • Change the way you perceive and treat your customers

    • Create a vision of perfection that can expand your market share

    • Align your vision with what the customer wants

    • Clearly help you define your product

    • Help you come out with creative strategies that will maintain satisfied clients and attract potential clients


    Who Should Attend?


    Marketing personnel, sales people, small business owners and everyone who deals with both internal and external customers


     


    Dates: 4 – 5 June 2013


    Venue: TBA 

    Cost: USD160.00 (incl. VAT) per delegate (covering training material, lunch and refreshments)


    Contacts: Tel: (04) 850679, Cell: 0772 715 116


    e-mail:


    For Registration: 357 Greenhithe Lane, Borrowdale, Harare


    Other in-house trainings offered:


    Project Planning, How to Conduct Win-Win Negotiations and Structure Contracts, Gender Sensitization, Gender Analysis and Gender Mainstreaming, Resource Mobilisation and Proposal Writing, Project Planning, Participatory Research Methods, Programme Formulation and How to Manage a Winning Project

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